Refund policy

We want you to feel confident about your purchase. Every BoT Talk comes with two ways to return it, depending on whether you have tried it yet.

30-Day Satisfaction Guarantee (Activated & Tried)

If you have activated your subscription and tried BoT Talk with your family, you are covered by our 30-Day Satisfaction Guarantee. If it is not the right fit, we will refund your device and your first month's subscription.

What's covered:

  • Device cost: full refund
  • First month's subscription: full refund

Your 30-day period starts the day you activate your subscription in the BoT Talk app, not the day your order ships. You do not need to give a reason.

Standard Return (Unused & Unopened)

If you received your order but have not opened or activated it, you can return it for a full refund on the device within 30 days of delivery.

Requirements:

  • Item must be unused and in its original, unopened packaging
  • Request must be made within 30 days of delivery

Who's Eligible

Both policies apply to purchases made from our official store, Amazon, Instagram Store, or TikTok Store.

Not eligible:

  • Purchases made anywhere other than the channels listed above
  • Devices returned in damaged or non-functional condition due to misuse

How to Request a Return

Email us at support@bot.app and let us know you would like to request a return. Our team will respond within 3 business days and guide you through the next steps.

Subscription Cancellation

Returning a device does not automatically cancel your subscription. You can cancel your plan anytime in the BoT Talk app. Please note: canceling permanently deactivates the device. If you want to take a break instead, switch to the GPS Only plan.

1-Year Limited Warranty (Defects)

BoT Talk devices and accessories include a 1-year limited warranty from the date of purchase. We will replace any item with a manufacturing defect free of charge.

Not covered: loss, water exposure beyond the IP55 rating, drops, misuse, or physical damage.

If you think your device may have a defect, contact us at support@bot.app and we will take it from there.

Purchases from Amazon

For refunds on Amazon orders, you can either contact Amazon Customer Support directly or email us at support@bot.app. Either way, we will make sure you are taken care of.